INDIA · TELECOM

    AI for India's Telecom Operators.

    TRAI-compliant. 22 Indian languages. WhatsApp-first. Automate subscriber support, reduce churn, and replace legacy IVR — built for Jio, Airtel, Vi, BSNL scale.

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    Telecom AI Agent — Live Activity
    10:01BILLING_QUERY_HINDIRESOLVED
    10:02MNP_PORT_DETECTEDRETAINED
    10:035G_MIGRATION_REQPROCESSED
    10:04NETWORK_OUTAGE_ALERTREROUTED
    10:05WHATSAPP_RECHARGECOMPLETED
    TRAI & DoT compliant
    22 Indian languages
    WhatsApp Business API
    Data stays in India
    1.2B+

    Indian Subscribers Reachable

    0%

    Auto-Resolution Rate

    0%

    Churn Reduction

    0

    Weeks to Go Live

    DEMOS

    See Telecom AI in Action

    USE CASES

    Built for Every India Telecom Workflow.

    Subscriber Support

    Billing, recharge, plan changes, SIM swaps — resolved instantly across voice, chat, and WhatsApp in 22 languages.

    Churn Prevention

    Detect MNP intent early using behavioral signals. Trigger proactive retention offers before the subscriber ports out.

    5G Subscriber Migration

    Automate 5G eligibility checks, device verification, SIM upgrades, and plan migration at Jio/Airtel rollout scale.

    IVR Replacement

    Replace legacy IVR trees with conversational AI. Natural language in Hindi, Tamil, Telugu — zero menu navigation.

    Network Diagnostics

    Remote line diagnostics, outage detection, and automatic technician dispatch — all triggered through AI agents.

    TRAI DNC Compliance

    All outbound communication scrubbed against DNC/TCCP registry in real time. Full TRAI commercial comms compliance.

    BUILT FOR BHARAT TELECOM

    Why Indian Telecom Operators Choose Fluid AI.

    Data stays in India

    On-premise within operator data centers or Indian cloud providers. Subscriber PII never leaves Indian soil. TRAI and DoT compliant.

    Every subscriber, every language

    All 22 scheduled languages. Voice and text. Subscribers heard in Hindi, Tamil, Telugu, Bengali, Gujarati — auto-detected.

    WhatsApp-native at scale

    India's 500M+ WhatsApp users get instant telecom support within the app they already use. No IVR, no app download, no wait time.

    HOW IT WORKS

    From Subscriber Query to Closed.

    Subscribers get answers in seconds. Agents get structured escalations. Operators get TRAI-compliant audit trails automatically.

    01
    Subscriber Contacts

    Voice, WhatsApp, SMS, or web in any of 22 scheduled languages — no IVR menus

    02
    Intent Classification

    AI identifies billing, network, plan, or churn intent and routes to the right OSS/BSS workflow

    03
    Resolution or Escalation

    60% resolved instantly. 40% routed with full context to the right human agent

    04
    TRAI Compliance Log

    Every interaction timestamped, DNC-checked, and stored for regulatory audit

    INTEGRATIONS

    Connects to Your Telecom Stack.

    OSS/BSSAmdocs, Netcracker
    NetworkEricsson, Nokia
    CRMSalesforce, Zoho
    BillingCSG, Comverse
    WhatsAppMeta WABA API
    DNC RegistryTRAI TCCP Portal
    CloudJio, Tata, NIC
    AnalyticsPower BI, Tableau
    FREQUENTLY ASKED

    Frequently Asked Questions.

    Yes. Fluid AI's telecom deployments are aligned with TRAI guidelines, DoT directives, and DNC/TCCP registry requirements. All outbound communications are scrubbed against the Do Not Call registry before execution. The platform supports TRAI's mandated consent framework for commercial communications.

    Fluid AI works with private and public sector telecom operators in India. The platform integrates with OSS/BSS stacks used across Jio, Airtel, Vi, BSNL, and MTNL environments. Specific client names are shared under NDA. Contact the India sales team for reference calls.

    All 22 scheduled languages plus English. Voice and text. Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, and more — language detected automatically. Subscribers are served in their native tongue without manual routing.

    Yes. Fluid AI replaces rigid IVR trees with conversational AI that understands natural language in any Indian language. Subscribers speak or type freely — AI classifies intent, accesses account data, and resolves or escalates without menu navigation. Average handle time drops by 50%.

    Fluid AI deploys on WhatsApp Business API to serve India's 500M+ WhatsApp users. Subscribers get instant support for billing queries, plan changes, SIM swaps, recharge assistance, and complaint registration — all within WhatsApp, without calling customer care.

    On-premise within operator data centers, private cloud on Indian cloud providers (Jio Cloud, Tata Cloud, NIC), or hybrid. Full data localization — subscriber PII stays within India. Fluid AI provides TRAI and DoT security documentation for regulatory clearance. Typical go-live: 10–14 weeks.

    Fluid AI uses behavioral signals — recharge patterns, complaint frequency, data usage drops, and competitor port-out indicators — to identify at-risk subscribers. It triggers proactive WhatsApp or SMS outreach with personalized retention offers before the subscriber initiates MNP transfer.

    Yes. Fluid AI automates 5G eligibility checks, device compatibility verification, SIM upgrade workflows, and proactive subscriber communication for India's 5G rollout. It handles 5G plan migration queries at scale across all channels without increasing headcount.

    Ready to Serve Every Subscriber?

    Talk to our India team about your operator environment, subscriber touchpoints, and first deployment.

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