AI That Powers Real Banking Workflows

Fluid AI deploys autonomous AI agents across voice, chat, WhatsApp, and email channels to handle banking customer inquiries 24/7. These agents resolve queries like balance checks, transaction disputes, card blocking, and account updates autonomously -- achieving 85% query resolution rates while seamlessly escalating complex issues to human agents with full context.

Yes. Fluid AI is SOC2 Type II certified and ISO 27001 certified, with built-in compliance tooling for RBI, SEBI, GDPR, PCI-DSS, and HIPAA regulations. The platform includes automated regulatory reporting, complete audit trails, data masking, and role-based access control. On-premise and air-gapped deployment options ensure maximum data sovereignty.

Yes. Fluid AI automates KYC verification using AI-powered document analysis and biometric authentication, reducing KYC processing time by 60%. For fraud detection, ML models monitor transactions in real-time, detecting anomalies and suspicious activities before they impact customers, with automated AML reporting and risk scoring.

Fluid AI provides pre-built connectors for core banking platforms including Fiserv, Jack Henry, Temenos, FIS, Infosys Finacle, and Oracle Banking. It also integrates with CRM systems, ticketing platforms, and legacy infrastructure -- enabling AI agents to access real-time account data and execute transactions securely.

Banks using Fluid AI typically see 85% query resolution rates in customer support, 60% faster KYC processing, 3x improvement in lead conversion for sales, and 40% overall cost reduction in customer service operations. Most deployments achieve measurable ROI within 60 days.