The First Enterprise AI Platform Built for Caribbean Banks.
8+ years. 10+ financial institutions. The only agentic AI platform deployed on-premise inside regulated Caribbean banks — live in production, not in pilots.
Live deployments across the Caribbean banking ecosystem
NCB Jamaica × Fluid AI — 8 Years in Production
Since 2017, NCB Jamaica has run Fluid AI in continuous production — the longest enterprise AI deployment in Caribbean banking.
2017
Platform Deployed
Customer service AI goes live across all NCB Jamaica channels.
2018
Voice AI — Jamaican Patois
First bank in the Caribbean to deploy voice AI in local dialect.
2020
KYC Automation
Computer Vision + government database verification.
2022
Collections AI
Multi-channel automated recovery across WhatsApp, Voice, SMS.
2024
Agent Assist
AI co-pilot rolled out across all branch staff. Productivity up 40%.
NOW
20+ Active Use Cases
Continuous production — 8 years of on-premise deployment.
20+
Active use cases
In continuous production
1.62M
Messages handled
Across all channels annually
8 yrs
On-premise deployment
No re-platforming, no downtime
Why Caribbean Banks Are Re-Evaluating Operations.
80% of customers still call
They don't want to press 1 for English. They want to talk instantly, naturally, without menus. WhatsApp penetration in the Caribbean is 80%+ — and banks are still routing customers to IVRs.
Branches drowning in routine queries
Human talent is stuck doing what AI could solve in seconds — balance checks, statements, password resets, loan status. Every hour spent on these is an hour not spent on revenue.
KYC cannot take days anymore
Customers expect instant onboarding. Regulators demand perfect audit trails. Both must be true simultaneously — yet most Caribbean banks are still processing KYC manually.
The same infrastructure keeps breaking
Attrition solved through more recruiting. Dynamic situations solved through more training. The cycle repeats because the core infrastructure hasn't changed.
Five Areas of Transformation.
CUSTOMER SUPPORT
AI Voice Banking in Jamaican Patois
Resolve customer requests naturally across voice, WhatsApp, and digital channels — no IVR menus, no hold music. Handles 10x the volume with only 10% escalation to human agents.
45%
SLA improvement
10x
Volume handled
1.62M
Messages exchanged
KYC & ONBOARDING
From Days to Minutes
Computer Vision extracts data from documents, database agents verify against government systems, and AI corresponds with customers for missing information — all with a full, immutable audit trail.
5x
Faster onboarding
90%
Less manual effort
100%
Audit trail
COLLECTIONS
Recover More. Spend Less.
AI-driven outreach across WhatsApp, Voice, and SMS — personalised tone, right channel, right time. Escalates to human negotiators only when needed, running follow-ups around the clock.
3x
Recovery rate
60%
Reduction in agent hours
24/7
Automated follow-ups
EMPLOYEE PRODUCTIVITY
Agent Assist — Your Branches' AI Co-Pilot
Every branch employee gets instant answers, next-best-action prompts, and live knowledge base access. New hires are effective from Day 1. Senior staff focus on what only humans can do.
40%
Rise in productivity
30%
Cost savings
20%
Increase in task accuracy
MARKETING & SALES
AI Qualifies. Humans Close.
AI voice and chatbots qualify customers, surface upsell opportunities, and nurture leads across every channel — 30% uptick in upsell from existing customers across Caribbean deployments.
$6M
Business won in 6 months
11.5M
Qualified leads
50%
Conversion rate
Caribbean Association of Banks Went Agentic in 2 Days.
Fluid AI partnered with the Caribbean Association of Banks to run Agentic AI Strategy Workshops across the region. Member banks went from "AI is interesting" to live, working prototypes — in just two days. It's the fastest path from curiosity to confidence we've seen in any regulated market.
8+
Banks in the workshop
Across Jamaica, Trinidad, Tobago and beyond
2
Days to working AI
From 'AI is interesting' to live demonstrations
Fluid AI live on the CAB website — CEO & Director Forum 2026
The Numbers Caribbean Banks See.
Built for Regulated Environments.
On-Prem and Customer Cloud
All deployments run inside your environment. Your data never leaves your infrastructure.
60-Day Go-Live
Launch channels like Email and Agent Assist first. Start with information retrieval and add integrations as you scale.
Concurrent User Pricing
Pay for 100 concurrent users, not 500 seats. Enterprises save up to 40% versus per-seat licensing.
INFRASTRUCTURE OVERVIEW
Customer Channels
Fluid AI Platform
Bank Infrastructure
