Privacy Policy

Table of Contents

1. Information We Collect
2. How We Use Your Information
3. Log Files
4. Cookies and Web Beacons
5. Cookie Policy
6. Third-Party Privacy Policies
7. GDPR Data Protection Rights
8. CCPA Privacy Rights (Do Not Sell My Personal Information)
9. Children's Information
10. Data Retention
11. International Data Transfers
12. Legal Basis for Processing (EU Users)
13. Advertising Partners
14. Changes to This Privacy Policy
15. Contact Us

1. Information We Collect

The personal information we ask you to provide, and the reasons why, will be made clear at the point of collection. We collect:

• Contact information you provide directly, such as your name, email address, phone number, and company name.
• Account registration details, including address and telephone number.
• Messages and attachments you send us when you contact us directly.
• Usage Data collected automatically, including IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and number of clicks.

The Owner does not mandate the collection of any specific Personal Data types beyond those described above. Where specific data is not mandatory, Users may choose not to provide it without affecting core service availability.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website and services.
• Improve, personalise, and expand our website.
• Understand and analyse how you use our website.
• Develop new products, services, features, and functionality.
• Communicate with you directly or through partners, including for customer service, updates, and marketing.
• Send you emails and relevant communications.
• Detect and prevent fraud.
• Comply with legal obligations.

3. Log Files

Fluid AI follows standard practice of using log files. These files log visitors when they visit our website. Information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and number of clicks. This information is not linked to any personally identifiable information and is used for analysing trends, administering the site, tracking user movement, and gathering demographic data.

4. Cookies and Web Beacons

Like most websites, Fluid AI uses cookies to store information about visitors' preferences and the pages accessed. This helps us optimise user experience by customising content based on browser type and other information.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate activities with other personal information they hold about you, including your email or home address. We (or service providers on our behalf) may send communications and marketing to these addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You can also disable cookies through your individual browser options.

5. Cookie Policy

This Application uses Trackers (cookies and similar technologies) for the following purposes:

• Technical purposes: to enable core functionality of the website.
• Functionality: to remember your preferences and settings.
• Experience and measurement: to understand how visitors use our site.
• Marketing and personalised ads: with your consent, to deliver relevant advertising.

Users may manage or withdraw consent at any time through our cookie consent banner or by contacting us directly. Denying consent for non-essential cookies may make some features unavailable.

6. Third-Party Privacy Policies

Fluid AI's Privacy Policy does not apply to third-party advertisers or websites. We advise you to consult the respective Privacy Policies of third-party ad servers for more detailed information, including their practices and instructions on opting out of certain options.

Third-party ad servers or ad networks may use technologies like cookies, JavaScript, or Web Beacons in their advertisements and links on our site. These are sent directly to your browser, and they automatically receive your IP address. Fluid AI has no access to or control over these third-party cookies.

7. GDPR Data Protection Rights

If you are located in the European Union or European Economic Area, you have the following data protection rights:

• Right to Access: You may request copies of your personal data.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal data, under certain conditions.
• Right to Restrict Processing: You may request that we limit how we process your data.
• Right to Object to Processing: You may object to our processing of your data under certain conditions.
• Right to Data Portability: You may request that we transfer your data to another organisation or directly to you.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Right to Lodge a Complaint: You may file a complaint with your competent data protection authority.

To exercise any of these rights, please contact us. We will respond within one month.

8. CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the California Consumer Privacy Act (CCPA), California consumers have the right to:

• Request that a business disclose the categories and specific pieces of personal data it has collected about them.
• Request that a business delete any personal data it has collected about the consumer.
• Request that a business that sells personal data stop selling it.

If you would like to exercise any of these rights, please contact us. We will respond within one month.

9. Children's Information

Protecting children online is a priority for Fluid AI. We do not knowingly collect any personally identifiable information from children under the age of 13. If you believe your child has provided such information on our website, please contact us immediately and we will promptly remove it from our records.

10. Data Retention

Unless specified otherwise, Personal Data shall be processed and stored for as long as required by the purpose for which it was collected. Specifically:

• Personal Data collected for the performance of a contract shall be retained until the contract is fully performed.
• Personal Data collected for legitimate interests shall be retained as long as needed to fulfil those purposes.
• Where consent is given, data may be retained until consent is withdrawn.
• Data may be retained longer where required by applicable legal obligation or authority order.

Once the retention period expires, Personal Data will be deleted. After this point, the rights of access, erasure, rectification, and portability may not be enforceable.

11. International Data Transfers

Depending on the User's location, data transfers may involve transferring your data to a country other than your own. We take appropriate security measures to protect Personal Data during any such transfer, in accordance with applicable laws. You may request more information about international transfers by contacting us.

12. Legal Basis for Processing (EU Users)

For users in the European Union, we process Personal Data on one or more of the following legal bases:

• Consent: You have provided explicit consent for one or more specific purposes.
• Contractual Necessity: Processing is necessary to perform a contract with you or take pre-contractual steps at your request.
• Legal Obligation: Processing is necessary to comply with a legal obligation.
• Public Interest or Official Authority: Processing is related to a task carried out in the public interest.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, unless overridden by your rights.

We are happy to clarify the specific legal basis for any processing activity upon request.

13. Advertising Partners

Fluid AI works with advertising partners whose privacy policies govern their own data practices. You may consult each advertising partner's privacy policy for more information. A list of our advertising partners is available on request.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, with an updated revision date. Where changes affect processing based on your consent, we will collect new consent where required. We recommend reviewing this page periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: