AI That Reads, Responds, and Resolves Emails Automatically

Fluid AI's email automation uses AI agents that read, classify, and respond to incoming emails autonomously. The system uses RAG grounded in your knowledge base to draft accurate responses, processes requests like refunds or account updates, and escalates complex issues to human agents with full context. It achieves 65% auto-resolution rates for standard queries.

Yes. Fluid AI extracts data from attachments including invoices, contracts, forms, PDFs, and spreadsheets with 90% extraction accuracy. It uses intelligent parsing and validation to trigger automated workflows -- such as routing invoices to accounts payable or extracting contract terms for review.

Fluid AI's intelligent triage reads every incoming email and classifies it by intent (support, sales, billing, feedback), urgency (critical, high, normal, low), sentiment (positive, neutral, negative), and department. Emails are automatically routed to the right team or resolved autonomously, eliminating manual sorting and reducing response times by 80%.

Yes. Fluid AI processes emails in 150+ languages with automatic language detection, real-time translation, and culturally appropriate response generation. This includes Hindi, Tamil, Bengali, Marathi, and other Indian languages, plus global languages -- enabling enterprises to handle international email support from a single platform.

Fluid AI email automation includes end-to-end encryption, PII masking, attachment scanning for malware, GDPR and CCPA compliance, SOC2 Type II certification, and configurable data retention policies. All email processing is auditable with complete trails for compliance reviews.