HR That Serves 10,000 Employees at Once.

The HR Helpdesk AI handles the full range of common employee queries: leave balances and applications, payslip access, LTA and reimbursement claims, policy questions, attendance corrections, performance review status, transfer requests, and statutory compliance questions. It can also initiate approval workflows in SAP HCM for certain request types. Queries outside its scope are escalated to the appropriate HR business partner.

Yes. Fluid AI has pre-built connectors for SAP HCM on-premise via OData and RFC interfaces, and for SAP SuccessFactors via the OData API. This allows the AI to read employee records, leave balances, payroll data, and organizational structures in real time. Write-back operations like leave approvals and profile updates are executed via BAPI calls within your configured approval framework.

Onboarding AI connects to Microsoft Active Directory and LDAP for account provisioning, ServiceNow or Jira for IT ticket creation, SAP HCM for employee profile creation, and your LMS for training assignment. It orchestrates all these steps sequentially with automatic status tracking. If any step fails, it alerts the responsible team and tracks resolution without requiring HR intervention.

Yes. The platform supports 22+ Indian languages including Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Malayalam, and Odia. Employees can interact in their preferred language via WhatsApp, web portal, or mobile app. The AI detects language automatically per message and responds in the same language. Voice interactions on IVR are also available in regional languages.

Policy Navigator connects to your designated policy repository (SharePoint, Google Drive, or document management system) via a sync connector. When a policy document is updated, the change is automatically indexed within 15 to 30 minutes. The AI maintains version history and always serves the latest version with a clear update timestamp. HR can trigger manual re-indexing for critical updates.

Employee data is handled with strict access controls aligned to your existing RBAC policies. The AI only surfaces information an employee is authorized to see based on their SAP role. All conversations are encrypted in transit and at rest. The platform supports on-premise deployment for organizations with strict data residency requirements, and is compliant with ISO 27001 and SOC 2 standards.