Using ChatGPT? Why is it a bad idea for your organization

ChatGPT may be great for personal use but this blog explains you why organizations are banning ChatGPT and why you should do it too!

November 9, 2023

ChatGPT for Enterprises, AI for everyone, ChatGPT for organizations

TL;DR	Summary
Why is AI important in the banking sector?	The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service.

AI Virtual Assistants in Focus:	Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences.

What is the top challenge of using AI in banking?	Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies.

Limits of Traditional Automation:	Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs.

What are the benefits of AI chatbots in Banking?	AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions

Future Outlook of AI-enabled Virtual Assistants:	AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking.

TL;DR
Why is AI important in the banking sector?	The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service.
AI Virtual Assistants in Focus:	Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences.
What is the top challenge of using AI in banking?	Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies.
Limits of Traditional Automation:	Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs.
What are the benefits of AI chatbots in Banking?	AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions.
Future Outlook of AI-enabled Virtual Assistants:	AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking.

OpenAI’s ChatGPT, despite its impressive language generation capabilities, has shown several instances of failure that organizations should consider before implementing this technology. This blog post will delve into some of these issues, including hallucinations, data privacy concerns, and specific use cases where ChatGPT has failed.

Understanding ChatGPT

ChatGPT is a language model developed by OpenAI. It’s trained on a vast amount of internet text and can generate human-like text based on the prompts it’s given¹. While this can be incredibly useful, it also opens the door to several potential issues.

The Issue of Hallucinations

Hallucinations in ChatGPT refer to instances where the model generates false or absurd responses that aren’t based on its training data. These hallucinations can occur due to various reasons, such as data sparsity, model limitations, or adversarial attacks.

For example, ChatGPT might generate an incorrect date for a historical event or attribute an invention to the wrong person. These inaccuracies can pose challenges to the reliability and security of ChatGPT and its applications.

Data Privacy Concerns

Data privacy is another significant concern with ChatGPT. The model is trained on vast amounts of data, and users have no way of knowing which of their data it contains. This lack of transparency can lead to potential privacy violations.

Moreover, any information entered into ChatGPT may become part of its training dataset. This means that sensitive, proprietary, or confidential information used in prompts may be incorporated into responses for users outside the enterprise.

Use Cases of ChatGPT Failures

Despite its impressive capabilities, ChatGPT has shown several instances of failure. Here are some notable examples:

Mathematical Errors: In a study conducted by researchers at Stanford and UC Berkeley, GPT-4’s accuracy in identifying prime numbers dropped from 97.6% in March 2023 to a mere 2.4% in June 20235.
Code Generation: Both GPT-4 and GPT-3.5 showed more formatting mistakes in code generation in June than in March.
Sensitive Questions: GPT-4 was less willing to answer sensitive questions in June than in March.
Jailbreaking Attacks: While GPT-4’s update was more robust to jailbreaking attacks than that of GPT-3.5, the risk still exists. Jailbreaking is a form of manipulation in which a prompt is crafted to conceal a malicious question and surpass protection boundaries.

Companies Not Using ChatGPT

Several companies have chosen not to use ChatGPT due to various concerns. Here are some examples:

Samsung: In May 2023, Samsung prohibited the use of ChatGPT and other generative AI tools.
Commonwealth Bank of Australia: In June 2023, the Commonwealth Bank of Australia restricted the use of ChatGPT
JPMorgan Chase & Co.: JPMorgan Chase & Co. has also banned the use of ChatGPT.

These companies have cited various reasons for their decisions, including concerns about data privacy, the potential for the technology to generate incorrect or misleading information, and the risk of sensitive company information being unintentionally shared with other users6 5.

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Conclusion

While ChatGPT offers many benefits, organizations need to be aware of the potential issues surrounding hallucinations, data privacy, and specific use cases where the model has failed. By understanding these concerns, organizations can make informed decisions about whether or not to implement this technology.

Remember, while AI can be a powerful tool, it’s essential to use it responsibly and ethically. As with any technology, the key is to understand its limitations and use it to benefit your organization while minimizing potential risks.

At Fluid AI, we stand at the forefront of this AI revolution, helping organizations kickstart their AI journey giving utmost importance to security. If you’re seeking a solution for your organization, look no further. We’re committed to making your organization future-ready, just like we’ve done for many others.

Take the first step towards this exciting journey by booking a free demo call with us today. Let’s explore the possibilities together and unlock the full potential of AI for your organization. Remember, the future belongs to those who prepare for it today.

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