Leverage the potential of Generative AI to provide customer support with decreased waiting times, enhanced agent productivity, minimal escalations, and other benefits to elevate the CSAT Score.
![A man working on a laptop. Includes a flowchart of customer service process for query resolution. Icons for AI use cases in BFSI are visible below.](https://cdn.prod.website-files.com/63ca3d566352c21652e699c6/66c5dcb0e80359e89ef98e68_bankinglighttheme-ezgif.com-video-to-gif-converter.gif)
Leverage the potential of Generative AI to provide customer support with decreased waiting times, enhanced agent productivity, minimal escalations, and other benefits to elevate the CSAT Score.
Establishing multi-layered access controls, including Role-based, Tenant-based, & knowledge-based access to ensure superior data security. We provide Enterprise flexibility to public, hybrid & even complete private deployment options. We dont provide shared instance access guaranteeing complete privacy for data protection.
Fluid AI can handle diverse queries efficiently engaging in conversational way instantly, 24/7 to reducing the wait time, supporting 150+ languages, improving user experience and satisfaction.
Train AI on organizations public, private, customer data to tailor conversations and provide specific financial customized advice , guidance and suggestions relevant to banking offerings and persona need.
Quick & intelligent support that smoothly transitions between AI & human agents as needed. AI handles routine tasks and effortlessly escalates more intricate issues that require the nuanced touch & strategic insight of human experts for creating deeply personalized financial experiences for customers.
Fluid AI integrates with existing legacy systems creating more efficient workflows, automate improvements in routine tasks, and allowing for more strategic resource allocation, ensuring that both- employees benefits from vast amounts of data for actionable insights and improved decision-making and customers benefit from smoother, more intuitive interactions with banking services.
Deploy Fluid AI to simplify workflows and processes, creating a more agile, efficient, and adaptive operational model, reducing manual workload and improving accuracy and speed in financial operations. Fluid AI ensures smooth and reliable scaling operations, minimizing human error and saving significant time.
Enhance the customer experience by resolving more queries faster, improvement in the quality of support, fostering engagement and drive financial literacy.With Fluid AI intelligent and conversational chatbot reduce delayed responses, deliver context-aware personalized support & offers 150+ languages enhancing global engagement driving up conversion rates.
Integrate with Channels for convenient, seamless & superior services to your customers
Providing real-time, on-demand data access at your fingertips, skipping manual work and accelerating work closures faster.
Employees can save up to 50+ hours per month with a 40% boost in team performance and productivity.
80% boost in customers Interactions via web, whatsapp and voice calls and human agent to receive assistance for solving customers queries
10X faster customer qualification process and Amplified efficacy with qualified leads in the system !
Intuitive User Interface, seamless customer journey through convenient omnichannel support assistance
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