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Agentic AI focus lies on developing AI that can act independently within a framework, set goals, and make decisions in the real world.
Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
Agentic AI, also called autonomous AI, is a type of artificial intelligence that's designed to be more independent than traditional AI
With advancements in machine learning, NLP, and planning algorithms, AI systems are becoming increasingly capable of reasoning, adapting, and acting autonomously.
The current focus lies on developing AI that can act independently within a framework, set goals, and make decisions in the real world.
Self-Driving Cars: The dream of autonomous vehicles is being driven (pun intended) by agentic AI. Self-driving cars require real-time perception, planning, and decision-making to Navigate complex road conditions
Manufacturing: Optimizing production lines, predicting equipment failures, and even managing inventory—agentic AI is streamlining manufacturing processes.
Healthcare: Assisting doctors in diagnosing diseases by analyzing medical images and patient data and Providing remote patient monitoring
In conclusion, while Gen AI is a valuable tool for automating tasks and generating content, Agentic AI holds the potential to revolutionize industries by enabling machines to act independently and achieve goals in the real world. As both technologies continue to advance, we can expect to see increasingly sophisticated and powerful AI applications emerge.
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