Fluid AI | Latest Product Updates to Drive Your Success !

We are excited to share the latest features to help you maximize the value and effectiveness of the Fluid AI platform.

August 6, 2024

Empower your Enterprise with Fluid AI's latest Product Updates to drive your success.

TL;DR	Summary
Why is AI important in the banking sector?	The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service.

AI Virtual Assistants in Focus:	Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences.

What is the top challenge of using AI in banking?	Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies.

Limits of Traditional Automation:	Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs.

What are the benefits of AI chatbots in Banking?	AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions

Future Outlook of AI-enabled Virtual Assistants:	AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking.

TL;DR
Why is AI important in the banking sector?	The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service.
AI Virtual Assistants in Focus:	Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences.
What is the top challenge of using AI in banking?	Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies.
Limits of Traditional Automation:	Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs.
What are the benefits of AI chatbots in Banking?	AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions.
Future Outlook of AI-enabled Virtual Assistants:	AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking.

We are excited to share the latest features to help you maximize the value and effectiveness of the Fluid AI platform. We are excited to share the latest features to help you maximize the value and effectiveness of the Fluid AI platform. Our commitment to excellence is reflected in every update, ensuring that organisation we work with stay ahead in the rapidly evolving landscape of artificial intelligence. Get ready to discover what's new and how our AI-driven solutions continue to redefine the future.

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Upgraded security

A group of people collaborating with Fluid AI platform in a modern office. A man assists a woman working on a laptop with the new security update. The image includes icons representing different users & highlights features like "Tenant Based Access," "Role Based Authority," and "Restrict Data Access."

At Fluid AI, we continuously strive to enhance our platform’s security features to ensure robust data protection and streamlined workflow management. Here's a look at the latest security enhancements we've implemented for our users:

Tenant-Based Access: Different tenants can be create according to the usecases & users are given access to tenant or tenants with each tenant housing its unique dataset. This ensures that a user with access to Tenant 1, for instance, only interacts with data stored within that specific tenant.
Role-Based Authority: Fluid AI provide role-based authority for user management system ensuring controlled access to the platform and its resources according to their assigned roles.
Knowledge Base Folder Access: Authorised user can set and modify user permissions for different folders within the knowledge base. This will allow you to retrict the access to sensitive data ensuring only required data is accessible at their disposal.

These ensure secure, flexible, and intelligent AI solutions, reinforcing the trust. By integrating these security measures, we safeguard the integrity and privacy of your data while facilitating a more efficient and controlled access environment.

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AI voice bots

A women employee working on a laptop with her headphones on getting assistance with the Fuid AI voice calling bot for her daily workflow.

Here’s the latest addition to our innovative AI voice bots that are transforming how users interact with the technology.

Voice-Activated Interface: Instead of typing, now have your queries resolved via talking with the Fluid AI voice calling bot which enables you to engage in natural language free flow communication for a seamless query resolution & conversational experience.
Seamless Integration with Fluid AI Platform: Our AI voice bots are now fully integrated into the Fluid AI Platform. Gain easy access to voice bot functionalities directly within the platform's ecosystem.

Advancing Gen AI Capabilities is part of Fluid AI's mission to enhance customer experiences with rapid and informed responses. The voice bots are designed to understand and converse in natural language, providing a seamless resolution experience 24/7.

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Fluid AI Agents

A UI of Fluid AI Autonomous Gen AI Agents. The user is engaging with the Interview Agents, answering some interview questions for Full Stack Engineer role, highlighting the features like autonomy, Handle complex task and empowering human with decision making.

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Introducing the latest breakthrough—intelligent agents equipped with advance machine learning and NLP capabilities. These agents are designed to act autonomously within a given framework, set objectives, and share insights to assist humans make informed decisions.
Here's what sets these agents apart:

Autonomous Operation: Capable of handling complex workflows independently. This smart Agents can be used for dedicated tasks like, Research, Interview, etc. For eg- within set framework it can have conversational flow with the interviewee with pre-defined set. It can also perform resume screening based on the set criteria to filter out the best fit candidate & share the insights with the HR representative.
Create your AI Agents: Organisations can create custom agents on specific tasks that they want to automate. By identifying areas with repetitive tasks, like interview & then create agents to streamline processes & save time on these tasks.

Fluid AI Agents enriches operational excellence by offering customized, intelligent solutions that redefine productivity

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Surveys, insights & performance evaluation metrics

A women working on PC with the Fluid AI platform evaluating the insights, usage report & analytical data provided to analyse and review performance.

The latest features to help you maximize the value and effectiveness of the Fluid AI platform. We understand the importance of real-time feedback, comprehensive insights, and performance evaluation in making informed decisions.

Instant Feedback Mechanism: After every response, users can rate the accuracy and helpfulness of the answers with a simple thumbs-up or thumbs-down. User can provide additional comments or reviews to express satisfaction levels and suggestions for improvement.
Comprehensive Analytics: The system accumulates data on platform usage, producing reports on how often and effectively employees are using the solution. These reports help to understand the utility and impact of the platform, highlighting resolved queries and user satisfaction derived from feedback metrics. These comprehensive reports help stakeholders to make decisions on scaling and enhancing the solution.
Quick Surveys: Users can fill out quick survey forms embedded within the platform at any time to provide feedback or suggestions. These surveys capture user sentiments and engage users in platform improvement initiatives enhancing User experience.

Fluid AI aims to deliver not just a functional AI solution but one that continuously evolves based on user interactions and feedback. Stay engaged with our evolving platform and ensure your organization leverages the fullest potential of AI capabilities.

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Book your Free Strategic Call to Advance Your Business with Generative AI!

Fluid AI is an AI company based in mumbai. We help organsations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.

Take the first step on this exciting journey by booking a Free Discovery Call with us today and let us help you make your organization future-ready and unlock the full potential of AI for your organization.

Let's bring the power & capabilities of Gen AI into your workflow.

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