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Sentiment Analytics

Listen attentively to customers, and tailor your products to their needs.

Businesses can easily know what their customers say about them or how they feel about their products with our powerful AI sentiment analytics platform. Fluid AI enables organizations to uncover context-rich patterns and insights hidden within mountains of social comments, surveys, reviews, and text documents, only to help make better decisions and recommendations.

Types of Sentiment Analysis

Fluid AI experts not only focus on polarities like positive, negative, neutral but also on feelings and emotions like angry, happy, sad, and even on intentions like interested vs not interested

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Fine-grained Analysis

Get precise results in terms of the polarity of customer input and feedback

  • Positive
  • Neutral
  • Negative
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Emotion detection

Lexicons and AI to detect the emotions of the user input and feedback

  • Happy
  • Sad
  • Angry
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Intent Detection

NLP and ML for a deeper understanding of the intention of the customer

  • Interested
  • Not Interested
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How it's Work

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DECODE

AI breaks sentences and phrases, using text deconstruction and NLP to evaluate semantics, syntax, and context.

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ANALYSE

Perform sentiment analysis, categorization, named entity recognition, theme extraction, intention detection, and summarization.

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REPORT

Structured data and insights flow into your visualization dashboards for historical and predictive analytics.

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Intent Detection
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Fine Grained Analysis
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Emotion Detection
Sentiment Analytics

Go Beyond Binary Classification

Most services offer a binary classification positive/negative or a ternary classification (positive/negative/neutral. With Fluid AI, get a wide spectrum of eight different sentiments: positivity, negativity, scepticism, love, hate, fear, desire and violence. This provides a more nuanced understanding of texts and comments

70%
Happy
30%
Neutral
45%
negative

Cross-Domain Analytics

Sentiment analysis can reveal opportunities across three broad categories.

Social Media Data

NLP and ML to transform mountains of hashtags, slang, sarcasm & poor grammar into useful insights

Voice of Customer

Analyse hundreds of customer surveys, thousands of reviews, millions of user feedback with ease.

Regulatory Compliance

Identify, extract and understand heavy regulatory, legal and medical documents which are complex context bearing.

Benefits

Benefits With Us

Still have questions?

Relax because we are here for you

Seasoned Experts

Experience of working with global leaders gives us the expertise to identify information relevant to your company.

Consistent Accuracy

Algorithm-based sentiment analysis handles huge volumes of customer feedback consistently and accurately.

Data Security

Regulate stringent data security practices to shield your sensitive data, be it on cloud or on-premise.

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