Listen attentively to customers, and tailor your products to their needs.
Businesses can easily know what their customers say about them or how they feel about their products with our powerful AI sentiment analytics platform. Fluid AI enables organizations to uncover context-rich patterns and insights hidden within mountains of social comments, surveys, reviews, and text documents, only to help make better decisions and recommendations.
Types of Sentiment Analysis
Fluid AI experts not only focus on polarities like positive, negative, neutral but also on feelings and emotions like angry, happy, sad, and even on intentions like interested vs not interested
Get precise results in terms of the polarity of customer input and feedback
Lexicons and AI to detect the emotions of the user input and feedback
NLP and ML for a deeper understanding of the intention of the customer
- Not Interested
How it's Work
AI breaks sentences and phrases, using text deconstruction and NLP to evaluate semantics, syntax, and context.
Perform sentiment analysis, categorization, named entity recognition, theme extraction, intention detection, and summarization.
Structured data and insights flow into your visualization dashboards for historical and predictive analytics.
Fine Grained Analysis
Go Beyond Binary Classification
Most services offer a binary classification positive/negative or a ternary classification (positive/negative/neutral. With Fluid AI, get a wide spectrum of eight different sentiments: positivity, negativity, scepticism, love, hate, fear, desire and violence. This provides a more nuanced understanding of texts and comments
Sentiment analysis can reveal opportunities across three broad categories.
Social Media Data
NLP and ML to transform mountains of hashtags, slang, sarcasm & poor grammar into useful insights
Voice of Customer
Analyse hundreds of customer surveys, thousands of reviews, millions of user feedback with ease.
Identify, extract and understand heavy regulatory, legal and medical documents which are complex context bearing.
Benefits With Us
Relax because we are here for you
Experience of working with global leaders gives us the expertise to identify information relevant to your company.
Algorithm-based sentiment analysis handles huge volumes of customer feedback consistently and accurately.
Regulate stringent data security practices to shield your sensitive data, be it on cloud or on-premise.